Terms & conditions
In case you have received a defective, damaged, or a "not-as-described" product by the seller, you can call or drop in a mail within 2 days from delivery of your product. We will arrange for replacement or refund by the seller. You will need to return the unused product along with its original packaging with all the items included with the product within 7 days of registering your complaint.
To check your shipping status:
Call on
09223 020 000 OR E-Mail at
customersupport@rediff.co.in OR
Log on to shopping.rediff.com and click on "
order status"
Mode of Refund
For all products cancelled and/or returned, you will be given a credit for the same amount you have already paid. A refund is processed based on the mode of payment.
Credit cards: Refunds are done back to the credit card itself
Net banking: Refunds are done to the bank account you made the payment from
Cash On Delivery/Cheques/Demand Drafts: Refunds are done in the form of cheque, which will be delivered to your billing address.
Our customer care is open 7 days a week, 9 am to 9 pm. You can call on
09223 020 000 OR mail at
customersupport@rediff.co.in for further queries.
Frequently Asked QuestionsFor products that are defective, damaged, or "not-as-described":
- You must call or drop in a mail at customersupport@rediff.co.in within 2 days on receipt of your product
- You will need to provide your name, email ID, telephone or mobile number and order ID for registering your complaint
- You will need to return the unused product along with its original packaging with all the items included with the product within 7 days of registering your complaint.
Frequently Asked QuestionsThere are certain products which cannot be returned, these include:
Flowers, Chocolates, Cakes, Mithais, Dry fruits, Vegetables, Food, Other perishable items, Lingerie and Innerwear.
We advise you not to accept delivery of such products that are damaged or not-as-described by the seller. In case of you receiving spoiled edible products you must call or drop in a mail within 2 days on receipt of your product so we can help resolve the problem. Products that do not apply to any warranty and/or return policy will be made specific in the product details section.
In case of any queries, please call
09223 020 000 or mail at
customersupport@rediff.co.inFrequently Asked Questions- Once your refund complaint is processed the customer care team will inform you by email
- A refund is processed based on the mode of payment.
- If payment is done using Credit card then the amount is refunded to the credit card itself and will feature in the following monthly billing statement.
- If the payment is done using Net banking as a payment then the amount is refunded to the bank account.
- If payment is done using either Cash on delivery, Cheques and Demand drafts, then the amount is refunded in the form of cheque, which will be delivered to the billing address.
In case of any further queries, get in touch with us 7 days a week, 9 am to 9 pm on
09223 020 000 or mail at
customersupport@rediff.co.inFrequently Asked Questions